RETURNS AND EXCHANGE POLICY

Returns and Exchange Policy

Thank you for shopping with Janie's Digital Store. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our returns and exchange policy below:

1. Returns

Eligibility for Returns:

• Items are eligible for return within 30 days of receipt.
• Items must be in their original condition, unused, and in the original packaging.

Return Process:

1. Contact our customer support team at support@janiesdigitalstore.com with your order number and reason for return.
2. After approval, you will receive a return authorization number and instructions on how to return your item.
3. Please ensure the item is securely packed to avoid damage during shipping.

Return Shipping Costs:

• Customer is responsible for return shipping costs, except in cases where the item was defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

2. Exchanges

Eligibility for Exchanges:

• Exchanges are available for defective or damaged items only.
• To request an exchange, please contact us within 7 days of receiving your order.

Exchange Process:

1. Contact our customer support team with your order number, details, and a photo of the defect/damage.
2. Upon approval, we will provide you with a prepaid shipping label to return the item.
3. Once the original item is received, we will send out the replacement item promptly.

3. Refunds

Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Please note that shipping charges are non-refundable.

4. Additional Information

• We reserve the right to deny a refund or exchange if the returned item does not meet our return policy requirements.
• For international orders, please allow extra time for processing returns and exchanges.

We value your business and appreciate your understanding. If you have any questions or need further assistance, please do not hesitate to contact us at support@janiesdigitalstore.com.